Shipping & Delivery Policy
To ensure a smooth delivery process, please be aware that items purchased together may sometimes be shipped separately, resulting in the receipt of multiple packages. It's crucial to enter your address accurately, as we cannot take responsibility for packages lost due to incomplete or inaccurate addresses.
While we aim to deliver goods within the specified timeframe, we cannot guarantee or be held liable for delays that go beyond this timeframe. Our deliveries depend on third-party shipping companies, and we cannot be held accountable for any additional expenses or costs incurred due to failed or delayed deliveries.
Typically, orders take approximately 3-5 business days to process. Once your order is processed, a tracking number will be generated and sent to you in a shipping confirmation email. If you haven't received your tracking number within 7 business days, please reach out to us at support@eretailhub.com and include your order number.
Estimated delivery times following dispatch are as follows:
- Ireland: 3-15 business days
- USA: 9-17 business days
- UK: 8-16 business days
- Australia: 10-18 business days
- Canada: 10-18 business days
- Europe: 9-16 business days
- Rest of World: 11-18 business days
Please note that these delivery times are estimates, and we cannot guarantee precise delivery dates. Due to the ongoing impact of COVID-19, there may be shipping and freight restrictions in place that can lead to delivery delays.
We are pleased to inform you that we offer full refunds on shipping costs for orders that exceed 45 business days for delivery. Our commitment is to provide you with a seamless shopping experience, and we always strive to ensure that your products reach you on or before the estimated delivery dates.
However, we understand that sometimes there are unforeseen circumstances beyond our control. These may include customs processes, public/national holidays, natural disasters, transportation delays, or strikes, which could potentially cause further delays in your delivery. Please rest assured that in such situations, we will continue to do our utmost to ensure the safe and timely arrival of your order. Your satisfaction remains our top priority.